Assists other members of the department as needed.Confirm patient’s insurance provider and work cohesively with internal staff to obtain prior authorizations/referrals and paperwork needed for the appointment.Provides accurate, detailed information to patients regarding appointment preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients.Completes accurate documentation for patients for scheduled procedures and surgeries.Enter notes/special instructions needed for scheduling in the electronic medical record.Interfaces with appropriate staff to ensure a cohesive working relationship.Schedules office and out-patient based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling templates.Individual must be organized and be able to manage demanding workload with accuracy. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Also requires excellent customer service skills with patients, employees and referring providers. The Surgical Scheduler must schedule office based and out-patient based procedures consistent with the patient’s diagnosis and procedure request. Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s templates.
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